5 Key Reasons to Take a Look Under the Hood
- Customers are more likely to buy from you again if they have a low-effort customer service experience.
- Positive online call reviews impact on buying decisions.
- It is 6-7 times more costly to attract a new customer than it is to retain an existing customer.
- According to a recent survey 80% of CEOs believe they deliver a superior customer service experience but only 8% of their customers agreed
- 89% of marketing leaders expect to compete on the basis of customer experience by 2016, as compared to 36% four years’ ago.
The Poor Service level experience value will reveal hidden call handling issues.
Incoming call diagnosis across your sales and customer service calls reveals the weakest and strongest performers,
giving you the opportunity to spot issues earlier
Professional enquiry call handling and sales engagement is key to making your marketing work harder for you,
reducing your advertising and marketing costs and lifting results.
In many companies, complaints, or just broken expectations are not properly acknowledged, handled or recorded.
These hidden issues will be damaging your brand.
The “Best Practice %” value will tell you how effectively you’re delivering a superior customer experience today.
Complimentary 7 Day BridgeBox Trial
A Complimentary 7 Day BridgeBox trial is perfect for those who have four or more people answering business calls at any one time.
Through the intelligence of BridgeBox, our unique call diagnostics tool, business owners can discover previously untapped revenue opportunities and unlock future profits. Don’t worry if that all sounds a bit scientific as Go Niche will be with you every step of the way. We will put together a Summary report of insights highlighting areas for improvement.
This is a gift with no strings attached. Of course, we believe that you will come to appreciate the value we can bring to your business…. Just like our other clients do.